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Customer Feedback

Some of the feedback from our Customers

18 May 2012Thank you so much

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Rhynhardt:

Thank you so much for such an amazing trip!!!!  Each place we went was so special on its own. The guides you set us up with were excellent. They made the trip for that area so much more. 

Jimmy was fabulous. Going into the township with him brought the area alive. Guin ( not sure that is correct spelling) was truly exceptionally. She was able to read our group and picked wonderful areas and perfect places in the wine country. I would highly recommend either of them.  

Steve - our mountain guide was very good . Lots of knowledge. My only comment would be that he did not assess our group and started off on the hike without asking how long a hike we would like to take. Laura had some problem with the length of the hike. She made it and I think she was surprised. That was a long hard hike for her. The rest of the group loved it.

Knysna- The place we stayed was incredible. The owners were very welcoming and gracious. Everything about the place was lovely. Highly recommend.

Cathedral Peak . Moses - our guide for the hikes was truly wonderful.  He made our trip  for that area.

Our driver to and from the airport to Cathedral Peak Hotel was also great. Would loved to have hired him for want ever else he does as he was so great with knowledge and passion for what he does.  

Kapama Buffalo Camp.  Amazing!!!  Everyone there was so great. Cannot say enough about how great. Feel very blessed that I  was able to experience such wonder.

Zambia and Botswana. Loved both. Would recommend if client can stay longer, one day was not long enough for Botswana.  

Was so great to meet you. I do feel as if we have know each other for a long time. 

I hope you will come to America and visit us here in Wyoming and my sister and Frank in Santa Fe. I will try to be at both places.

Again -Thank you so much,

Marty

 

Marty Anderson

16 Apr 2012Many thanks for your help!

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Dear Rhynhardt,

The trip was very enjoyable and your arrangements first class.

Once again many thanks for your help.

Best

Archie

Archie Jenkins

28 Mar 2012It was truly an experience we will never forget

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Hi Richard,

I'm still adjusting to the time zone and reality, apologies for not responding sooner. Mary Louise and I arrived home safe and sound with wonderful memories of the bush and our fabulous South African adventure. It was truly an experience we will never forget. Thank you so very much for all your assistance!

Ulusaba was the perfect end to our trip -- it was fantastic. I loved the property and the service and hospitality was first rate, among the very best I've experienced in my travels all over the world. They couldn't have been sweeter to Mary Louise and she was thrilled with their cake and gift. I told her mother that she is going to have a tough readjustment period because she was treated like a princess for ten solid days! You are wonderful to have arranged so many lovely birthday celebrations along the way. I honestly don't think you could have made the trip any more memorable.

It's been a great pleasure working with you.  Mary Louise and I had the adventure of a lifetime and I mean it when I say it was truly wonderful working with you and Giltedge. Thank you, thank you, thank you!

Best regards, Braden

Mr Braden Bledsoe

19 Mar 2012A Magnificent Holiday

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Dear Richard

Sorry to be late in e mailing your team but once again we had a magnificent holiday in your magical country . How do you do it ? I think you must have a spy in our family . You know just what we like .  Every aspect was superb , accommodation , itinerary and destinations could not have been better . The iceing on the cake was the Savannah , what a place !!! We shall be back .

Best Regards Nick and Joan Burne

Nick Burne

15 Mar 2012Thank you for the Great Trip

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Richard –

I am writing this to thank you for the great trip we had to South Africa. Each location was its own adventure. Your lodging choices were wonderful. Every guide and every transfer arrived on time and delivered us in good shape with all of the help and advice that we needed. Obviously, your taste and organizational skills are first rate.

You were kind to take the time to visit with us at Steenberg Hotel. It was good to meet you face to face. Personal contact is always useful.

We both hope that the future will permit you to plan an even better tour for us. I’m sure there is more to see.

Larry and Judy Steenberg

Larry Steenberg

14 Mar 2012It was an Excellent Trip

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We had a wonderful time at Sanbona and they looked after us so well it was an excellent trip and we much enjoyed and thank you for setting it up for us ,I can highly recommend it .

Mark Wrey

Mark Wrey

09 Mar 2012Thank you again

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Hi Richard,

Just wanted to thank you again and provide some feedback. You did a wonderful job selecting places.  Transfer guy in joburg couldn't have been nicer or more professional.  Transfer guy in cape town gave us basically a mini tour and overview of cape town on way to hotel  Service at law hill compared favorably to four seasons and ritz Carlton. Plus the apartment was very nice.  Sabi Sabi was amazing. Good service, good rooms, good food, great game viewing.

Again, I can't emphasize enough how happy I was/am with every part of your service. I look forward to planning another trip to Africa next year with you. And with a lot more time.

Matt

Matthew Davidoff

08 Mar 2012We had an Amazing Time

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Hi Faye, We are now back from our holiday in South Africa and we thought we'd give you some feedback! We had an amazing time and loved every minute of it! I have attached a document which gives a brief overview of everything we did, hopefully you will find this useful when quoting for other people. The only negative thing we can think of is the fact we couldn't stay longer in some of the places!

We'd like to thank you (and Sandi) for all of your help with our holiday, we really did have an amazing time and your company took any stress out of it. We will have no problems in recommending your company in the future. We look forward to hearing from you. Kind Regards, Steve & Sarah

Mr Steven Perks

07 Mar 2012One of our Best Holidays Ever!

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Hi Monique,

I hope all is well with you?

Just come back from one of our best holidays ever…..fantastic country, people, everything, so much to see and do that 2 weeks there only scratched the surface. My wife shed a little tear on our last day realising we had to come home.

We can’t highlight any one thing of the holiday as everything was brilliant, helicopter ride over Cape Town, Franschhoek, Kariega Game reserve being within 2 metres of White Rhinos, just so much. Thanks for your input in to the hotels and guest houses which were all fantastic. Auberge Clermont and Bosavern were really nice but then all the others were good. Simola and Kariega originally did not allocate the rooms we wanted, Simola were going to put us into the smallest room in Africa with twin beds and the room at Kariega didn’t have a pool, but they were great and upgraded us to fantastic rooms.

I have started to write reviews on trip advisor on the guest houses and winery tour we did in Franschhoek, all scoring very highly.

I have a feeling we may well be going back to South Africa again next year probably with golf clubs, so will give you a shout when we come to planning and for prices etc….In the meantime, if you have any fantastic offers, early booking deals etc just let me know, please can you send to the cc’d email address.

Again, many thanks for your help!

With best regards, David

David Wong

06 Mar 2012MOST magical and special birthday trip!

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Dear Richard.

Thank you for arranging the MOST magical and special birthday trip Natalie has ever had and the finest trip that either one of us has ever experienced. I might argue that your task was simple because South Africa is such an enchanting country, but I know you had no simple task. We discussed our trip with 3 other travel agents and only got what we asked for from you! You drew out the nuance of each locale and created a custom itinerary just for us. You were there when we needed you and left us alone when we didnt. In short you were our guardian angel.

We will work up a similar review for trip advisor, etc, and will recommend YOU for anyone intending to travel to South Africa.

We're on the plane now. I will send you the accounting of our first night for you to reimburse us. Even with the hiccups, this was our greatest trip to date.

Many thanks,

John and Natalie

John Zaller

05 Mar 2012Just a big Thank you!

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Hi Richard

Just a big ‘Thankyou’ for the fantastic arrangements you made for our trip to the Vic Falls and to Chobe… everything went like clockwork.  The transfers were all on time, the accommodation was superb and we had an amazing trip.

Thanks once again

Regards Libby

Libby Langford

28 Feb 2012The Most Fantastic Holiday to SA!

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Hi Monique

Just a quick note of thanks for sorting out what was one of the most fantastic holidays to SA (if not the best family holiday that we have ever had). Everything was just perfect, no hitches or problems with any of the elements of the booking, all accommodation was spot on for two adults and two children...just perfect. And thanks for making sure the weather behaved itself as well! I am now raving to anyone who will listen as to how excellent everything was and will not hesitate (and have not so far) to recommend you and your company if they are thinking about a trip over Southern Africa! I am pretty sure that it wont be long before I'm on the phone again to organise our next trip!

Thanks again.

Richard

Richard Cordeschi

24 Feb 2012Brilliant - Well done!

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Hi Richard

I wanted you to know that the trip you organised for us to Sun City and Madikwe was absolutely brilliant. Your organisation and recommendations could not be faulted - from the time we were picked up at Joburg airport through to being dropped off right outside the Virgin check in 8 days later, everything went incredibly well. Our driver from Travel SA was excellent, the accommodation was first class and the smoothness of the whole holiday exceeded our expectations.

Amy, Julie and I had a fabulous holiday and will never forget the time we spent in Sun City & especially Madikwe. Thanks so much for all your efforts - please pass on our thanks to all involved.

We've been to SA before on a number of occasions, but this was the best experience yet thanks to Gilt Edge Travel. When we return Gilt Edge will be the only company we consider.

Well done & heartfelt thanks!

Rob

Rob Sneddon

24 Feb 2012Superb in Every Way

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Hi Monique,

Arrived home more or less in one piece although not quite know which piece that is.

Accommodation highlight, The Last Word Costantia. Superb in every way with great service. Only drawback-situation.

Franschhoek Country House & Villas upgraded us to a suite. Service good, food good, but too far from the centre of town

As for Shamwari, super place & probably great for the "new comer" but a bit tame for us oldies. It was almost like the lions etc being told to be  in a certain place at a certain time - not true I know, more like a park than a reserve!

The other two hotels, good standard accommodation in very convenient positions. (Understand Balalaika being pulled down)

All in all a good trip and we thank you personally for putting it all together so smoothly and efficiently (and Jenny for Shamwari). You have a very professional team. I can't even have a go at Avis - the airport pick ups & drop off's were immaculate!

Now to the business of getting the Travel Insurance Company to do their bit.

Thanks again

Best wishes from both of us.

Rgdz sdc

Dave Cohen

24 Feb 2012Amazing South African Hospitality

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Dear Monique,

We are writing this in Port Elizabeth airport waiting for our flight to Johannesburg on our way home after a wonderful holiday. Thank you so much for putting together an excellent itinerary for us. We have really enjoyed every aspect of it, and the highlight was the 3-day safari at Shamwari. The standard of accommodation has been excellent as well as the places we have stayed in. We have been very impressed with the S African hospitality, amazing!

So, thank you once again for your very professional and friendly help with all the arrangements. South Africa is truly a remarkable place and we have had a very memorable time here.

Very best wishes,

Mair and Gerry Oliver

Dr Gerard Oliver

27 Jan 2012Just wanted to say a huge thank you .....

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Hi Faye and Sean, Hope all is well back in - what seems to be a really hot - Cape Town! Just wanted to say a huge thank-you to you both for the excellent recommendation on Shamwari Bayethe. It worked out really well and Penny and her team were super accomodating with everything. We had a great private game drive in the afternoon and the setup they organised was awesome, fire, table with a whole lot of snacks, roses, drinks - the whole shebang! The accomodation was incredible and perfect due to it being so secluded. We popped into the Born Free Rehab centre the next morning which was definetly a highlight for Claire! Faye, thanks for all your assistance and putting it together so nicely. I would not have changed a thing! Let me know if you guys are ever over in London as it would be great to meet up for a drink! Thanks again - Adam

Adam Herringer

17 Jan 2012A trip of a lifetime

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Richard,

Well..........you did it ..a trip of a lifetime..every detail that you took care of was PERFECT!!!!  All the transfers , collections, flights , drivers  etc were on the ball and always on time ..the Tintswalo and the Simbambilli were just different enough that they really complimented each other. The staffs were all so friendly and accomodating...just a delight ..You are now on my referral list as #1... Cape Grace as you know is always on top of the Conde Nast listings and it deserves that top rating... Our stay there was most enjoyable ...and I could go on and on ..the people of your country are so warm and friendly.  We all just loved  the entire experience and cant stop raving of how perfect everything was..

Again ,thanks ever so much for your professional help with our vacation.

Marvin

Marvin Goldman

13 Jan 2012We had a fantastic time

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Richard,

Thanks for reaching out, everything was great and we had a fantastic time, we couldn’t have been happier with the trip.  We enjoyed all of the resorts and all of the drivers/guides were excellent as well.

Our favorite part was probably the safari (we really enjoyed Simbambili) although all of the stops were great.  We really wouldn’t have changed anything and I’m very glad that we chose to work with you and thank you again for all of the help putting the package together.

Tim

Tim Zue

13 Jan 2012We had an Incredible Time

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Monique

Just to thank you for clearing up the issue with the car. We had an incredible time in an incredible country, one of our most memorable holidays ever.

We certainly wish to return within the next 3 years.I have to say that the country side is stunning but the best asset is the people, they are unforgettable. The kindest people we have ever met.

Thanks once again.

Regards Nick Burdett

Nick Burdett

14 Dec 2011We Really Enjoyed Ourselves

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Hi Richard,

Hope this mail finds you well.

We’ve been meaning to write you a thank you note but we were completely swarmed with everything you can imagine once we touched down. Nevertheless, we wanted to express our appreciation for your speedy responses before, and while we were there in South Africa. Also, the car transfer locations were very well planned. We were worried for a moment.

The places and routes you recommended were exactly what we wanted – adventure and sights. The Game reserves turned out to be one of the most intense highlights of our lives. For a brief, but unforgettable moment, we were in the midst of an elephant stamped!

We have recommended you to a Singaporean couple for their South Africa trip next year and I believe they are communicating with you already.

We really enjoyed ourselves. We hope to patronise your services again! Thank you very much.

Cheers! Ee Chian & Kriss

Ee Chian